Our cookies are shipped Monday through Wednesday. Orders placed by 12:00 PM Eastern Standard Time will be shipped the next business day. We do not process or ship orders on Saturday and Sunday. Once your order is received through our website, you will receive an email from October House Bakery confirming your order.
We chill and package cookies just before departure using a Styrofoam-lined box with a frozen gel pack. When your cookies arrive, they should be cool to the touch and ready to eat. However, we recommend that you open and remove the gel pack as soon as possible and allow cookies to sit at room temperature for a few hours. This will ensure that they are the soft and chewy cookies they were created to be!
Our standard shipping method is UPS Ground 1-2 day shipping. We ship 2nd day air outside of the normal 2 day ground shipping distances from where we are located. If Saturday or overnight delivery are desired, please call us at 704.298.0364 for pricing.
Orders are shipped “Signature Release” which allows the carrier to leave the package without receiving a signature from the recipient, with exception for apartments and condominiums. Carriers cannot deliver to PO boxes, APO or FPO addresses. Please inform recipient if this is a gift so that they will be aware of its arrival.
Orders should arrive at their destination no later than 2 days after we ship. If an email address is provided when ordering you will receive an email notification with your order tracking information.